Pre-Order Information


Please take the time to read this information in full.

WHAT IS PREORDER?:

A pre-order is an order placed for an item which has not yet been released or is made to order and an allocation for stock is available for purchase. A pre-order can also be for items that have sold out quickly and are in high demand. Our preorder styles will state that they are preorder on the product details so please read carefully. It is the customers responsibility to read and understand this information before proceeding to place a Preorder Purchase. Preorder Items each state that they are Preorder on their individual product details. 
When you place your Preorder it is reserved exclusively for you and the order is placed with the manufacturer/designer. The Preorder is paid for so your item/items can be put into production. 

Please note that time frames provided are an estimate due to production schedules. 
To ensure we keep our prices low and collection current we offer all of our collection as preorder.

PREORDER TIME FRAME:

We give an approximate delivery time of between 3-8 weeks, this DOES NOT take into consideration delays in the ordering process, international shipping delays, production delays or public holiday periods.

We also take in consideration the amount of orders that we are processing. While our turn around is relatively quick and easy, there can be delays which are out of our control.
In regards to any delays, we understand that this may be frustrating, and we share the frustration. We don't delay orders on purpose, and we want you to have your orders as soon as possible.

Please note : We reserve the right to cancel any order without notice, and alter information at any given time. 

We do not currently offer split orders ( sending what is in stock and a preorder placed in the same order ) When you place an order, only one shipping payment is required. If you request to have items available for immediate sending to be posted, an additional postage fee is applicable and only once this payment is made, we will part ship an order. 

PLEASE NOTE - All items vary with times, please allow up to 8 weeks before contacting us for an update. Please understand, this delivery time is to our warehouse.Once we perform Quality Control, your items are sent within 24 - 48hrs of completing QC. 

Please understand that delivery time may vary, depending on where you are. Please see Australia Post online for estimated delivery times.

HOW WILL I KNOW IF MY ORDER IS ON ITS WAY?

All of our orders are processed via our website. Upon fulfilling your item, you will receive a confirmation email along with a tracking information ( where applicable ) to the email address you provided when you made your purchase. Your parcel is then sent within 24/48 hours to be processed via Australia Post. Please be sure to check your spam and junk mail to see if there is any information regarding your order. If its been less than 4 weeks and your yet to receive your shipping confirmation, please wait a little longer, as your order has most likely not left us.

Please note: We do not send update emails regarding preorders. We send two emails which are the Order Confirmation email and and email advising that your order has been dispatched. 

WHAT HAPPENS IF THERE IS A PROBLEM WITH MY ORDER:

If there is a product in your order that does not arrive due to supplier errors, we will contact you via email and advise. 

PREORDER CANCELLATION:

Cancellation of a preorder is treated as a change of mind condition. If you wish to cancel your order, you will be issued with a store credit or exchange.
On the rare occasion we may offer a refund but a cancellation fee will apply.

For Orders Under $50 there is a cancellation fee of $14.95
For Orders over $50 and under $100 there is a cancellation fee of $24.95
For Orders over $100 and under $200 there is a cancellation fee of $34.95
For Order over $200 there is a cancellation fee of $49.95

This covers website/sales fee's, Paypal/Credit Merchant fee's and reselling fee's which are non refundable to us.
Please email mini_chic_@hotmail.com for more information. 

Please read :

Upon ordering from our Preorders, you are committing to purchase from Mini Chic, under the mentioned guidelines and agree to above turn around timeframes and conditions of sale.
You also acknowledge there may be delays with orders and have ordered correct sizing to allow for timeframes.

WE DO NOT REFUND PREORDERS. 

If you change your mind, we will issue a store credit for the order or product amount including shipping.

This also applies to late or delayed orders.
Thank you for reading and please feel free to contact us on the above email to clarify anything mentioned above. 
 
We thank you kindly for your patience and understanding,

With love from the Mini Chic team xx ?